ESTA Privacy Policy

The EASTERN SIERRA TRANSIT AUTHORITY takes your privacy seriously. Our privacy policy is clear: We will collect no personally identifiable information about you when you visit our web site or use our services unless you choose to provide that information to us.

What this Privacy Policy Covers

This Privacy Policy covers this website’s treatment of personally identifiable information that the EASTERN SIERRA TRANSIT AUTHORITY collects when you are on this website and when you use this website’s services. This policy does not describe information collection policies on other sites, including those linked to or from this site.

Children’s Issues

This site is not directed to children under 13 years of age, and children under 13 years of age shall not use the web site or services offered by this site to submit any individually identifiable information about themselves.

What Type of Information We Collect

ESTA does not collect any personally identifiable information about you through this website other than information that you affirmatively choose to submit to us. ESTA may automatically collect aggregate information about the use of its site, including which pages are most frequently visited, how many visitors we receive daily, and how long visitors stay on each page.

How We Use the Information We Collect

The personally identifiable information we collect from and about you may be used to provide e-mail-based newsletters and other information to you as you request and to notify you from time to time about services offered by ESTA or other entities associated with the EASTERN SIERRA TRANSIT AUTHORITY.

With Whom We Share Information

We may disclose information about you if we have a good-faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of ESTA or others.

Changes to this Privacy Policy

ESTA may revise and update this Privacy Policy at any time by posting such revised Privacy Policy at . Your continued usage of this site will mean you accept those changes.

Other Terms and Conditions

The EASTERN SIERRA TRANSIT AUTHORITY General Terms and Conditions are available at

Last Update

This Privacy Policy was last updated on September 10, 2009.

Contact Information

Questions or comments regarding this Privacy Policy should be sent by e-mail to or by U.S. mail to P.O. Box 1357, Bishop, CA 93514.

Shipping Policy

Processing fee for mailing of passes: $1.00. Passes purchased over the phone or that are purchased online with the mail delivery method selected will be deposited with the U.S. Postal service within two business days of receipt of the order. USPS first class mail delivery is generally completed within 7 – 10 days.

Return Policy

Credit Card Policy

ESTA accepts Visa/MasterCard/Discover with a minimum charge of $10.00. Credit cards are for advanced reservations and advanced purchases only with the exception of the Reno and Lancaster routes. Credit cards can be used to purchase tickets on the bus for the Reno and Lancaster routes.


Seats can be reserved with a credit card. The full fare will be charged at the time of the reservation. The reservation can be cancelled up to 24 hours before the departure for a 20% cancellation fee.

Unused tickets

Unused tickets may be submitted for a 50% refund. Multi-ride tickets submitted for a refund will be refunded for only the unused portion of the multi-ride ticket. Lost tickets are not refundable.

Partially used tickets

A “partially used ticket” means that a passenger purchased a ticket and did not complete the trip prior to the final destination. Partially used one-way tickets are not refundable.

Discount rate

Passengers must ask for the discount at the time of the sale. Eastern Sierra Transit Authority will not provide refunds for discounts once the sale is complete.

Late bus and missed connections

While Eastern Sierra Transit Authority makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may affected by any number of factors including weather, traffic, or mechanical problems. Eastern Sierra Transit Authority is not liable for expenses that may arise as a result of a delay.